Instructions for returning a product
1. RIGHT OF WITHDRAWAL
1.1 The Consumer (c.f. article 2.1 letter d) who has purchased products through the Website has the right to withdraw from the Contract concluded with the Seller without any penalty, without specifying the reason and without prejudice to what is indicated in the following point 6.3, 6.4. and 6.6., within fifteen (15) days from the date of delivery of the Product, anticipating the withdrawal through a special report to Customer Care at the e-mail firstname.lastname@example.org
The date indicated on the delivery note is fully proof of reception.
1.2 To exercise the right of withdrawal, the Consumer must:
I - send an e-mail to the e-mail address email@example.com After receiving the notice of withdrawal, the Seller will send an e-mail to the Consumer indicating the instructions to return the goods and attach the appropriate label to be affixed on the packaging.
II - give formal notice of withdrawal by registered letter A.R. sent to the following address F.lli Graziani di Massimiliano and Laura Graziani Snc, 50018 Scandicci (FI) Via di San Colombano n. 173
III - send the purchased product, using a courier of his choice and at his own expenses, within fifteen (15) days from the date of communication of the withdrawal, appropriately protected and possibly packaged in the original packaging, accompanied by any accessories. Pursuant to art. 57, paragraph II, Consumer Code, the Consumer is responsible for the diminution of the value of the goods resulting from a manipulation of the same different from that necessary according to the nature, characteristics and functioning of the goods.
1.3 The practice of the right to withdrawal is subject to the following mandatory conditions and, in particular, the Product must be returned:
a) without obvious signs of use that diminish its value and prevent its resale: therefore, used products will not be accepted, showing signs of use different from that required by the characteristics and nature of the same, damage or dirt;
b) correctly packed in its original packaging, in perfect conditions (not ruined, damaged or dirty) and equipped with all its accessories, documentation and attachments. To limit damage to the original packaging it is recommended, when possible, to put it in a second box and not to apply adhesive tapes that are not transparent to the original packaging
c) bearing the return label provided by the Seller externally to the packaging, in order to allow the customer to be identified in a univocal way (Order number, name, surname and address)
1.4 It also states that:
I- the right of withdrawal is practiced with reference to the product purchased in its entirety; it is not possible to practice the right of withdrawal only on part of the product purchased (eg: accessories)
II - the shipment of the Product to the Seller is under the complete responsibility of the Consumer until the documented reception in the Seller’s warehouse and the Customer will be required to pay damages to the Seller in the event of a claim, except for possible responsibilities of the vector. Therefore, in case of damage or loss of the goods being returned during transport, the Seller will inform the Consumer of the event (within 5 working days from receipt of the goods), to allow the latter to promptly report his complaint against the transporter chosen by him and obtain the reimbursement of the value of the asset (if insured).
1.5 In compliance with the provisions of art. 57, paragraph I, Consumer Code, only after receiving the Product and after having positively verified compliance with the terms and conditions to the practice of the right of withdrawal and the substantial integrity of the Product and packaging as specified in point 6.3 and without prejudice to any restoration costs for damages ascertained to the original packaging, the Seller will proceed, as soon as possible and in any case within fourteen (14) days from the date in which the Seller became aware of the practice of the right to withdrawal by registered letter with return receipt of the sums paid by the Consumer. The reimbursement amount will be communicated via e-mail and credited to the same means or payment solution used for the purchase.
1.6. Pursuant to art. 59, I comma lett. c), d) and e) of the Consumer Code, the right of withdrawal is excluded if the sale relates to tailor-made or customized products (for example with engraving or other and clearly indicated in the cart and in the confirmation email with the words "Personalized").